Returns & Exchanges

Returns & Exchanges

Does DropX Handle Returns?
Yes, our dropshipping service include handling return orders for your customers
Thu, 11 Mar, 2021 at 11:30 AM
Does DropX Provide Warranties?
Warranties depend on the supplier in question. In general, Dropx offers a warranty for products for only 7 days. After 7 days there can be no exchanges or r...
Mon, 12 Apr, 2021 at 12:52 AM
What Are Extended Warranties?
Extended warranties are warranties offered by the supplier or brands that will override our DropX standard warranty. This means that instead of the 7 days w...
Mon, 12 Apr, 2021 at 1:07 AM
Does Extended Warranty Apply To All Products?
No, it only applies to selected products by the supplier. 
Mon, 12 Apr, 2021 at 1:07 AM
What Qualifies An Item For A Return / Exchange?
We will accept a return or an exchange if your item or the item delivered to the customer meets any of the following:  Damaged upon arrival Wrong item...
Mon, 12 Apr, 2021 at 1:11 AM
How Can I Process A Return / Exchange?
The process is easy. Once your customer contacts you for a damaged good or refunds. You will need to get the following information from them.  Order nu...
Mon, 12 Apr, 2021 at 1:16 AM
Can A Return Be Denied?
YES,
Mon, 12 Apr, 2021 at 1:17 AM
What Are The Reasons For Denying A Return / Exchange?
We can deny a return request or exchange if we see reasons to. Some of the reasons are No defect after inspection  Customer not providing valid inform...
Mon, 12 Apr, 2021 at 1:19 AM
How Long Does A Return / Exchange Take?
It depends, Once you submit the information to us. One of our agents will get in touch with you and also the customer. We will contact the customer on your ...
Mon, 12 Apr, 2021 at 1:22 AM
Who Ships Back The Damaged Or Returning Item?
The customer is responsible for the return shipment costs. The customer will be asked to return the goods to any of the byaheros express branches nationwide...
Mon, 12 Apr, 2021 at 1:25 AM