The process is easy. Once your customer contacts you for a damaged good or refunds. You will need to get the following information from them.
- Order number
- Customer name
- Tracking number
- Proof of damage or reason for returns ( a photo or video is required as necessary, depending on the item )
Once you have gotten this information, You can create a ticket at https://byaherosdrops.freshdesk.com and assign it to the returns department. Attach all the information you got from the customer.